Last Updated: June 2026

At Mobiexpress, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

Information We Collect

We may collect the following information:

Personal Information

• Full Name
• Email Address
• Phone Number
• Billing Address
• Shipping Address
• Payment Information

Technical Information

• IP Address
• Browser Type
• Device Information
• Website Usage Data
• Cookies and Tracking Technologies

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Deliver purchased products
• Communicate regarding orders and customer support
• Improve website functionality and user experience
• Prevent fraudulent transactions
• Comply with legal obligations
• Send promotional communications (with consent where required)

Payment Security

We do not store sensitive payment card information on our servers. Payments are processed through secure third-party payment providers that comply with industry security standards.

Cookies

Our website uses cookies to:

• Improve website performance
• Remember user preferences
• Analyze website traffic
• Enhance shopping experiences

You may disable cookies through your browser settings; however, certain website features may not function properly.

Information Sharing

Mobiexpress does not sell, rent, or trade customer information.

We may share information with:

• Delivery and logistics partners
• Payment processing providers
• Legal authorities when required by law
• Service providers assisting with website operations

Data Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

Data Retention

We retain personal information only for as long as necessary to fulfill business, legal, accounting, and regulatory requirements.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information where legally permitted
• Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

Changes to This Policy

Mobiexpress reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Mobiexpress
Unit A3, Ground Floor, Plot 209/518/7, Diamond Plaza, 4th Parklands, Parklands/Highridge, Westlands, Nairobi, Kenya
Phone: +254111235352
Email: [email protected]