Last Updated: June 2026
Welcome to Mobiexpress. We are committed to providing reliable and timely delivery services to our customers across Kenya.
Order Processing
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Areas
Mobiexpress currently delivers products throughout Kenya. Delivery availability may vary depending on your location.
Delivery Time
Estimated delivery times are as follows:
- Nairobi: 1-2 Business Days
- Major Towns: 2-4 Business Days
- Other Locations: 3-7 Business Days
Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, courier delays, or public holidays.
Shipping Charges
Shipping fees are calculated based on the delivery location, product size, and order value. Applicable shipping charges will be displayed during checkout before payment is completed.
Order Tracking
Customers may receive updates regarding their order status through phone, email, or WhatsApp where applicable.
Delivery Attempts
Our delivery partners may attempt delivery more than once if the customer is unavailable during the initial delivery attempt. Additional charges may apply for repeated delivery attempts.
Inspection Upon Delivery
Customers are encouraged to inspect products upon delivery. Any visible damage or discrepancies should be reported immediately to our customer support team.
Delayed or Lost Shipments
While we strive to ensure timely deliveries, Mobiexpress is not responsible for delays caused by courier services, natural disasters, government restrictions, or other circumstances beyond our control.
If you believe your shipment has been delayed or lost, please contact us for assistance.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. Mobiexpress is not liable for delays or failed deliveries resulting from incorrect or incomplete address details.
Contact Us
For shipping-related inquiries, please contact us:
Mobiexpress
Unit A3, Ground Floor, Plot 209/518/7, Diamond Plaza, 4th Parklands, Parklands/Highridge, Westlands, Nairobi, Kenya
Phone: +254111235352
Email: [email protected]