Frequently Asked Questions.
01.What products does MobiExpress offer?
Are iPhones available at MobiExpress?
Yes, we specialize in offering a comprehensive selection of iPhones, including the latest iPhone models such as iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 12 series, and more. We also carry refurbished iPhones for those looking for quality devices at a lower price point.
What Samsung phones can I find at MobiExpress?
You can find a variety of Samsung Galaxy phones at MobiExpress, including the popular Samsung Galaxy S series (S21, S20, etc.), Galaxy Note series, Galaxy A series, and Galaxy Z series. We offer both new and certified pre-owned Samsung phones.
Does MobiExpress sell iPads and MacBooks?
Yes, we have a range of iPads and MacBooks available, including iPad Air, iPad Pro, MacBook Air, and MacBook Pro models. Whether you need a powerful tablet for productivity or a sleek laptop for work and creativity, we have you covered.
02. Are the products at MobiExpress genuine and reliable?
How can I be sure that the products I purchase are not counterfeit or fake?
We take product authenticity very seriously at MobiExpress. Our procurement team works closely with trusted suppliers and conducts rigorous checks to verify the authenticity of every product before it is made available for sale. Additionally, we only partner with reputable brands known for their quality and reliability.
Do you offer warranties on the products sold at MobiExpress?
Yes, most products come with manufacturer warranties to provide you with peace of mind and assurance of quality. These warranties vary by product and brand, so please check the specific product page or contact our customer support for warranty details.
Are refurbished or pre-owned products available at MobiExpress?
Yes, we occasionally offer certified refurbished or pre-owned products for customers looking for budget-friendly options without compromising on quality. These products undergo thorough testing and refurbishment processes to ensure they meet our high standards before being offered for sale.
03. What payment methods are accepted at MobiExpress?
How can I pay using M-Pesa at MobiExpress?
To pay using M-Pesa, follow these steps:
- Select M-Pesa as your payment method during checkout.
- Enter the M-Pesa Paybill number provided by MobiExpress.
- Enter the amount to be paid and your M-Pesa PIN.
- Confirm the transaction, and you will receive a payment confirmation from M-Pesa and MobiExpress.
What are the advantages of paying with M-Pesa?
Paying with M-Pesa offers several advantages, including:
- Instant payment processing.
- Secure transactions using your M-Pesa PIN.
- Convenient mobile payment option for customers across Kenya.
- No additional fees for M-Pesa transactions.
Can I pay via direct bank transfer at MobiExpress?
Yes, we accept direct bank transfers as a payment method. When choosing this option, you will receive our bank account details for the transfer. Once the payment is made, please provide the transaction details for verification and processing.
04. Can I get technical support or product recommendations from MobiExpress?
Do I need to purchase a product from MobiExpress to receive technical support?
While we prioritize providing support to customers who have purchased products from MobiExpress, we also offer limited technical assistance for general inquiries and guidance.
Can I get product recommendations from MobiExpress?
Yes, our experienced team can provide personalized product recommendations based on your needs, preferences, and budget. Whether you’re looking for a specific smartphone model, laptop configuration, or accessory, we’re here to help you find the right fit.
How does MobiExpress provide product recommendations?
Our product recommendation process involves:
- Understanding your requirements and usage scenarios.
- Evaluating the latest product offerings and industry trends.
- Considering factors such as performance, features, pricing, and brand reputation.
- Presenting you with tailored recommendations and options to choose from.